TELKOM DISREGARDS/IGNORES MEDICAL PRACTICE

TELKOM service line *** belonging to a MEDICAL AND DENTAL PRACTICE went down on Wed 26 Aug. It was reported to them on Thurs 27 Aug. *** was given. This reference was then escalated by them due to the urgency of the matter (Medical) and *** was given. To date from 26 Aug no one has called myself, Dr J Vally Omar to update me on the progress of the restoration on the line. I have called at least 8 times, to no avail, even holding on for over 80 minutes at one time, and I have to keep impressing upon them the urgency of my predicament and I keep getting told that it is \escalated."It is now the 31 Aug and no TELKOM agent has contacted me"