Telkom disregarding and disrespecting their clients

This is my second review on the same issue with Telkom SA... i asked for y line to be cancelled in April and to date i am being billed for something i am not using.. the last review i did was in July and the response i got from Noleen was as below... note that i have not been assisted to date.

I have noted and understand that I'm of no importance to you but don't destroy my credit record, because you are all too *********** to do one simple thing - and cancel my line!

"Official private business reply Hello marsha-de-la-rey

This response serves as confirmation that your query has been received. Your reference number : AI ********** Your query has been sent to our fulfillment team for assistance. Regards Noleen Telkom Social Media Team. 20 Jul 2018, 8:15 "