TELKOM, Disregard of the client and CONSUMER PROTECTION ACT

I cancelled my contract with Telkom on the 31st of March 2019. Someone contacted me w.r.t the next steps. I paid my premium of R455 at the end of April and I was advised that I need to pay a termination penalty of R554.84 for the device that I received, which I totally agree with as I am terminating the contract before the end of the term. What I DON'T agree with is that I have to pay a further Termination Admin fee of R807.02 . When I initially signed up for the contract I was advised about the penalty fee that will cover the remainder of the device received, which I agreed with, however I was NEVER advised of the Termination Admin fee of R807.02. I feel that I am being treated unfairly i.t.o the CONSUMER PROTECTION ACT as I was lead into a contract without full disclosure of penalties and it is also not stated in the signed contract. I am still waiting on a response from Telkon w.r.t this dispute logged on the 29th of April 2019 (72hrs turnaround time) Query number: ********** 1. POOR CLIENT EXPERIENCE AND NOT MANAGING EXPECTATION