Telkom Disregard for Customers and Poor Service!!!

After cancelling a Wimax internet service in 2018, which was upgraded to a Telkom Fixed LTE line, Telkom neglected to cancel the account after switching the service over. Suddenly, 2 years later we receive letters from lawyers and threats of blacklisting due to unpaid bills worth over R3000 for a service that was cancelled and we have not used since 2018. To top it off, it appears other Telkom customers have had similar experiences with the same Wimax product that was not cancelled on Telkom's side. It is absolutely pathetic that no bills are sent for two years regarding this product only for a lawyers letter to be received out of the blue. To top it all off, they have admitted that they can see the service was never used, but still refuse to lodge a dispute regarding the matter.