Telkom Dishonest empoyee
Dear Telkom representative
I write to you in the capacity of being a brand new customer my wife and i both left vodacom and joined Telkom for the value added products that Telkom offer such as free telkom to telkom calls etc. We went to Garden Route Mall branch in the Western Cape to join Telkom. A simple process took us nerely 3 and a half hours to finalise.
When we walked into the Garden Route Mall Branch, the first thing we did was confirming stock of a black or platinum S9+ and platinum S9. The floor consultant confirmed stock, we queued and started the process. Viwe Mgxekwa was our consultant. Taking his time (kindly check the record on your system of the moment our applications started and when it finished). He was arrogant and on purpose! Once my application was finalized and approved, the was all of a sudden no stock, the floor consultant and Viwe first had a laugh about the purple device they were trying to force me to take. My wife made it clear that we are not settling for purple colors as the lady confirmed stock when we walked in (apparently already allocated stock).I had to drive to Lanangeberg Mall in Mosselbaai 45km from George to finalize and pick up the correct phone (Langeberg Mall provided me with excellent service in and out in 15-min). My wife was next, when she asked Viwe to hurry up as we cannot spend the whole day in the Telkom Shop, Viwe's response was arrogantly don't talk to me like that. She did not even offend him!!! The contract was finalized, he opened the package and showed her, the phone. Problem is, he retained the Samsung Voucher that was on the box. The next day I asked him via email to kindly send the voucher code to us, his awnser was "Hi You don’t get voucher you get discount of R500 when purchase a cover by us. Regards Viwe" I sent another response for the voucher code, I was then ignored. Clearly this employee **** to us as a Woodlands Branch in Pretoria confirmed when we wanted to find out how we could have used the voucher. I insist that you grant my wife with a new voucher code before the end of May and I also insist that you discipline your dishonest employee.
Looking forward you your reply.