Telkom dishonest and unprofessional

How many times does a customer need to call and complain about bad service. We have been struggling with our Internet line since Saturday the 3rd March, calling telkom every day with no feed back at all. After having to call 5 days in a row, i decided to go straight to the nearest telkom only to hear that my 7th router in 2 years has been hit out by lightning and that i now have to pay for a new one.. We pay our fees every month even though we get throttled on our 10meg uncapped line cant stream online, to hear i need to pay for another ****py router.. This is highly disgusting service from telkom. The minute you pay a day late, your line gets put off, but we cannot even use the service that is payed for in full every month. Only to find out that there were 4 other clients at the same telkom store that coincidentally has to go through the same process as us. How sick is telkom to be so ******* that they claim the same fault with so many gullable customers