Telkom disgusts me

I am writing this review on behalf of my 81 year old father who has been a client of Telkom for his whole life. As I said, he is 81 years old and frail. Telkom suspended his telephone and internet service about 3 weeks ago and he had to travel to their office in Shelly beach to try and sort it out. We tried to sort it out telephonically but this proved to be impossible. I also tried, went online, registered on my dad`s behalf, tried to get electronic statements....nothing! The 4 times he went to Telkom`s office(shop) or got hold of them telephonically he was told to pay different amounts, after which the line would be switched on again. He made 4 payments now in excess of R2000.00. Line still suspended. Yesterday we tried again and was told to pay another R500, apparently because the different offices could not communicate with each other...................really.............do they think we are idiots? I am based in Cape Town and my dad in Ramsgate. I can not be there to help him to sort this out. My mom also passed away recently, so he has to deal with my mom`s passing, his own frailness, having to sit on the telephone and wait to be help for long periods or standing in a que for 2 hours plus at Telkoms office in Shelley beach. I really did not even want to give a 1 star rating, because Telkom disgusts me. I will hold Telkom and their management personally responsible if anything had to happen to my dad and he could not communicate with me or emergency services. He has a serious heart condition. Telephone nr. ***