Telkom disgusts me!!

I purchased a Wi-Fi package on 26 June 2015 from Telkom. My first point of contact was with the Telkom Call Centre where my application was processed without any qualms. I was told to wait for communication regarding the installation of my ADSL line. I waited for exactly a week to no avail. I then went to a Telkom branch at the North Gate Shopping Centre, where I was told the reason why no one had contacted me was because a deposit of R700 was yet to be paid. This came to me as a surprise because I was not made aware of this by the call centre agent I spoke to. The lady who assisted me at the branch processed my payment on 3 July 2015 and informed me that a technician would install my line on 10 July 2015. I had to take time off work as I waited for a Technician to arrive... Again, to no avail. I then contacted the Telkom Call Centre once again and I was referred to the Sales team. I held on the line for approximately 30 minutes with no answer. I then went back to the branch and I was told that the technicians are responsible for making their own appointments. It is now Wednesday 15 July 2015 and my line has still not been installed! Three weeks later!!!