TELKOM, DISGUSTING, TERRIFIC, HORRIBLE SERVICE!!!!!!!!

I'm going to start off by saying that first o all, Telkom has the worst and most disgusting customer services - if that's even what they call it.

They disconnected my account in February, thus leading to have no services for more than a month when non of this was my fault. I spoke to so many customer services advisors that is suppose to represent Telkom, however the perception they provide customers about Telkom is terrific.

In January my debit order failed as I had trouble with y bank at the time. I called through to Telkom who advised me that they would double bill me the following month and that I shouldn't be bothered about it. When they supposed to be debit account on the last working day of January I then realized that they never double debited my account for my payment that failed for my December bill. Nevertheless, I call up again and they advise me its okay, We will double debit your account in February. On the 27th February 2018 they deducted a successful amount of R2307.85, which I felt relieved about because then I knew my account was up to date. After the payment was taken an successful, my account then got disconnected, and I had to survive without services - even though the payment was taken.

I then called Telkom AGAIN, so many advisors did not know what to do and they could not explain to me what is happening on my account, instead they drop the calls and go silent. So many called were dropped on me and at this point of my customer journey, I felt helpless and no appreciated as a loyal customer.

Because my account was deactivated, I called through to Telkom and spoke to somebody finally after so many dropped calls, and explained my situation to her. I even sent her proof of payment from my bank statement, the email I was given was ********** email was sent at Tue, Mar 6, 2018 at 8:18 PM, and the email details says: " As discussed on the call this evening. My account is disconnected, and i need my account to be reactivated ASAP. I paid my account up to date, an amount of R2307.85. This amount should bring my account up to date, and this should have my account reconnected. The payment was taken from my account on the 27/02/2018. Please correct this bill aswel as they should not be charging me for termination fees anymore as my account is up to date and needs to be reconnected. Please respond as soon as you get this mail. It's really really urgent. It's frustrating that u made the payment, it was successful, but my services hasn't been put back on as yet". (I also attatched my contact number in the mail). Funny enough after TRUSTING that advisor, she contacted me back. All advisors kept telling me that they were logging me a case and the billing department will get back to me. They kept saying that I need to wait 72 hours and some said up to a week. I waited so many 72 hours and nothing got resolved. I was without a phone and services for almost a full 2 months!!!!!!

I went to Telkom stores and they kept telling me to call through to Telkom as the cannot deal with my issue, its billing. I then eventually got to speak to a manager, on the 23rd March 2018 as my phone was still disconnected. The manager I spoke to was Percy, in Telkom customer services. After our telephonic conversation, he emailed me saying:

"Hi, Chante, Sorry for the late response. I would like to apologies for the services you’ve received from our customer care line, The bad attitude and the unprofessionalism of our agents but I can assure you that going forward we will improve on our system and provide proper training on our agents as well I would like to say that your very important to us as a customer and we value you I’ve sent the request through to have the contract activated and the termination penalty waived our your account, Feedback should be provided shortly Thank You"

at the time I appreciated the response from him as I felt as if y issue was going to be resolved. by the 4th April 2018, I then still had no services, and through this trouble, because my account was disconnected they processed and early termination fee of over R10 000. I called through again, and emailed Percy again: Wed, Apr 4, 2018 at 9:40 PM

''My mobile number I'm enquiring is (my mobile number) I am close to my breaking point with telkom. I'm still without services!!!!!!! This company is driving me insane! My number is ................... if you wish to contact me with an update, but I'm definitely taking this further if I don't get a response by tomorrow close of business. This is beyond sic****" and his response was sent via email on Mar 23, 2018 at 6:57 PM

I NEED A CALL FROM HIGHER POWER IN TELKOM AS IM NOT EVEN GOING TO CONTINUE MY HORRIBLE EXPERINECE IN THIS REVIEW. PLEASE READ THE BELOW MAILS FROM ANOTHER MANAGER CALLED Sibusiso:

From Sibusiso to me: Mar 14, 2018 at 3:54 PM ''Good day Please kindly note that as per telephonically conversation I have escalated the matter to billing for assistance for waiving the fees that I mentioned. Then they can re-instate the services once billing has waived the fees. Billing to waive within the next 24 to 48 hours. Total hours will be 72 hours and it`s three day Monday to Friday.

My Response: "Hi, I just emailed Percy, another manager that I spoke to regarding my account. Guess what, I'm still without service!!!!! I have to let you know that I am fed up!!! Regards " Please reply to my mail, this is sick"

Sibosiso mail to me: 5, 2018 at 8:41 AM

"Good day Sorry for the late response , you were on the line and I couldn`t pick up the lline as my system froze. I did escalate your matter for the lines to be reinstated as I see that an amount of R 10,143.62 was taken of your account. I have made the matter as high severity that this matter get resolved as soon as possible. Can you provide me with the number that you called with so that I can use to call you once I’ve got correspondence on the case. Regards Sibusiso"

My Response: "Hi, Thanks for your response, The number I'm using now is ********** for any contact, the amount of R10 000 bounced back only the monday. It left me with no money for the whole of Easter, I just literally had no money at all. I also moved into a new place good Friday and the Saturday a whole R10 000 was taken leaving my with no groceries for the the whole weekend. I am extremely saddened and disgusted at this point of my experience. I am extremely disgusted. Please don't take it personal but my customer journey with Telkom had been a horrible one. Regards, Chante "

I AM DISGUSTED, I WANT TO BE COMPENSASTED SO PLEASE CALL ME ASAP!!!!!!!!