1 reviews | Active since Jun 2011
Telkom disgusting Services
I cancelled my ADSL line with Telkom on 30 January 2018 as i moved over to LTE with Mweb. the migration reference ********** 44A. The original cancellation was emailed to Ntomboxolo Mangali and to servcancellation 3 times after i had to email her and beg as the email did not go through to the wrong address given to me by her as ********** once we got this right i have her and servcancellation read reports, i still received an account and on 8 Feb 18 i called Telkom and spoke to Wendy Nxele just o be told that the cancellation has not been done. Once again i send Wendy all the emails form previous conversations. Wendy then confirmed telephonically while i was holding on on my cellphone that the cancellation has been done. Again end March i received another bill from Telkom with interest charged on the outstanding amounts, i called Telkom once again on 12 April 18 and spoke to Boniswa Maweni, once again we go through the same scenario and i email allllll previous telecoms to Boniswa and was told cancellation has been done and that she raised a dispute with reference number ********** 8 and i was told by Boniswa that on the same day 12 April 18 i will be contacted by Telkom re my dispute. WHAT A JOKE . 11 May 18 i receive another invoice from Telkom to the amount of R 822.80 due by end May 18 inclusive of interest etc. i am now boiling and call Telkom accounts again on 15 May 18 and i spoke to Kamvelihle Maseki who has been very accommodative, and was told the phone number was never cancelled, once again i email all communication to Kamvelihle at ********** and was told by Kamvelihle that the dispute was rejected due the fact that i did not cancel the line. she now has excalted the request that was send through for the 4th time to the cancellation department and only once they cancel the line i have to call back to raise another dispute. i rest my case and all the time i am calling from my cellphone and this is also costing me extra money. The service of Telkom is just so poor. Lets see what happens when i receive the next invoice.
Good day Meisiep
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
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Regards
Gerard
Telkom Social Media Team
Best regards,
Good day Meisiep
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
