Telkom - Disgusting Service from Nomthandazo Koltle

Disgusting Service from Nomthandazo Koltle. How is it okay for Telkom to debit my account each month and to even upgrade the contract without my permission however when i call in for assistance i am told that they cannot help me because i need the account holder to call in and give me permission???????? I asked Nomthandazo to assist me by calling her because she could be on lunch and she refused to do so and her reason for that is because if i'm telling her to get a hold of her then so could i. How is that customer service? Where is the recording of me giving authority when you guys upgraded my contract? Her service was pathetic. When i asked for the managers number she refused to give or let me speak to the manager she also refused to give me a email address. This is unacceptable, i understand the fact that its the account holder that needs to call in but she could have assisted in many different ways. Maybe Telkom should tell people this when they take up the contract because this is bull****. I spent 20 minutes on a call arguing with someone who is employed to assist customers. You guys need to relook at customer service with a sense of urgency.