Telkom - Disgusting Service

DISAPPOINTING SERVICE

To gain some context:

• I took out a DSL contract in Jul 2018 – 4mps uncapped, with unlimited voice and a 1G integrated sim-card.

• In Nov 2019, Telkom contacted me and wanted to move me over to LTE. I asked if the unlimited voice and 1G integrated sim-card will remain. I was advised that for the voice I would be charged more so I declined. I was advised that my integrated sim-card would continue as normal.

• In Dec 2019, I was moved over to LTE.

• In Jan 2020, the LTE and integrated sim-card worked perfectly fine.

• On 01 Feb 2020, the integrated sim-card stopped working.

• On 26 Feb 2020, I called Telkom and the gentlemen helped me changed my APN setting to no avail, he then said that he will escalate to the sales department to allocate data to the sim-card as on the system in reflected 0mb.

• On 26 Feb 2020, I received an SMS that stated “TelkomSA: Dear Customer, fault (no.) on Internet (TIN No.) is restored. If the problem still exists please reply with “Yes” …” , to which I rep**** yes the same day. I received the following response: “Dear Customer, thank you for your response, we he successfully updated your case. Telkom”.

• On 28 Feb 2020, I received an SMS that stated “Dear Customer you report reference (no.) was restored. If the problem still exists please contact Telkom on …”. This was not resolved so I contacted Telkom.

• Today I called 10210 and was on the phone for 30 mins. The lady advised that she is checking different scenarios and unfortunately the call cut.

• I called 10210 again and spoke to B, I was on the phone with her for about 20 mins and she tried all she could. Eventually she told me that she can see that the TIN number was deleted and that I should call 10213 to request that it be restored.

• I called 10213 and was sent from pillar to post – unacceptable. I eventually spoke to LK and she advised that I should go into the store to have this fixed as to her knowledge when a customer moves over from DSL to wireless the integrated sim-card services falls away. I then got highly frustrated because I DID NOT REQUEST THIS AND I DID ALL I COULD TO AVOID THIS!!

I specifically asked if my integrated sim-card would remain and I was told yes! This is not my fault and NOT MY MISUNDERSTANDING!! I do not want to go into Telkom because I am not going to take off work to fix someone else’s mistakes!!! When I spent over an hour and a half on the phone already!! This is highly unacceptable and unappreciated. If Telkom cannot handle such simplicity then I want to be moved back to DSL!!