Telkom disgusting service

I have contacted telkom from the 06 Jan 2020 and my problem still not sorted out. Telkom was contacted on 06/01, 08/01, 20/01, 21/01, 31/01, 12/02, 14/02 and 18/02 and every call a different story was given. Even supervisors were involved and still this could not be sorted out. I have recorded all the calls with the names of the consultants who have assisted but failed. What is the point of using telkom when the service given back to their clients are disgusting. It is shocking to know that there is no one that can sort the problem out. There are technicians in the area but they cant be used. The lie to say that they will send one then next day say the call has been attended to. We are paying monthly subscription fees for nothing.