Telkom - Disgusting "SERVICE"

I am disgusted with Telkoms inefficiency. I have been logging complaints dealing with the same issue and the faults are constantly and conveniently closed without being resolved - this is a TWO YEAR long fault!!! When calling the telkom technical services and fault department I am told that the fault is closed and I have to go through the entire process over. I have been contacted by Port Elizabeth and Cape Town and have had various technicians that have visited my home on numerous occasions and each technician has tested and changed every port, splitter, cable in the home and the cable that is supplying service from the pole outside has been changed.

Every time that a speed test is done the test is inconsistent and readings are unstable. During various times of the day and night I cannot log on and I am given a Latency Test Error and speed readings are 0 or below 1. I am very disappointed as I have to continuously explain the same issue to receive no joy.

I am currently paying for a 4meg line and was told a in November 2018 by Port Elizabeth that I was not changed over at the Exchange. I am required to make payment monthly for a service that I am not receiving and ever since I have taken out this contract I have diligently been making payments only to not be receiving what I am paying for. We were requested to change to a 4meg line by Telkom technicians as this same fault was running while I had the 2meg line.

I have opened over 20 faults this year alone. Weekly as I call to inquire about the progress I am told that my fault has been closed as the technicians have rectified the fault. There are instances where no technician visits my home and the fault is closed, there are instances that the technician will come in and run tests only to close the fault without giving any feedback to me. I have been put through many unnecessary extra charges by calling out specific specialists to change my alarm onto radio frequency and to rewire the entire cable in my ceiling.

April this year I was contacted by the technicians as they wanted to install a cable to monitor the speed and try to figure out why there is such a fluctuation. The cable was installed on the 4 April 2019, thereafter on the 9 April, two specialist technicians arrived and conducted tests for over an hour at my premises. I was told that they will return after the Easter weekend to continue and hopefully have some answers as to why we are experiencing this difficulty. I subsequently called the called the call centre on numerous occasions to enquire progress and report the cable which was lying unsafe on my floor as I have little kids at home. Every time that I called the call center I was told my fault had been closed. I tirelessly continued to call and eventually on the 21 May 2019 the technicians were sent to remove the cable. They informed me that they have no idea on what to do next and have done all that they can do and that I should contact their manager directly for further enquiries.

I do not consider that my current contract is a year old as i have not received even a week of uninterrupted service. I am now waiting on Telkom again to inform me what is the next step as the problem is not resolved. I am truly disappointed and upset. I have spoken to so many consultants and its actually ridiculous to continue vommitting the same issue on a weekly basis to a different person only to recieve no response and or no improvement or change in the service. I am now really frustrated with this game that is being played.