Telkom disgusting service

Hi I am absolutely fed up with telkom. I am paying for a internet uncapped line. I am lucky if I can open something on my phone. This internet problem has gone on for about six months I have spent hours waiting in line to speak to consultants in the store in Knysna. The consultants are trained to redirect the complaint. I have emailed the branch manager and told that my fault has been escalated but still I have not had no call from a technician, which is what I need to fix my internet. I have called telkom help line and reset rebooted my modem. I have gone online to try and get some help on my fault, but that is a complete joke. I have stopped open serve technicians in the street to try and get some help, oh and openserve office in Knysna is locked so you cant even get in to complain.I am at my wits end. Telkom your service is an absolute sham. To anybody who is thinking of getting a telkom internet bundle, DONT. How on earth am I supposed to get service, if I dont pay you will blacklist me, but won't offer the service you claim to offer. On your Instagram/facebook page your CEO is seen doing good work in the community, we are paying for this telkom selfpromotion. Do the good deeds but sort out us,your paying customers, for you to do it, Sipho Maseko. My reference number is 112ARK02225 My details are on that complaint. I eventually got this number after getting a pin number, cc emails. Jill