TELKOM - DISGUSTING SERVICE

My landline has been out of order since the 15 December 2018. I tried to report it on the long weekend via the electronic system from Telkom with no luck. I then phoned on the Tuesday 18 December 2018 to log the fault. I told the operator that I was going away and if someone could please come and fix it. The technician phoned me and made an appointment for 10am on the 19 December 2018. My husband was at home waiting for someone to come through and no one came. I phoned Telkom once again and asked to speak to a team leader. I was told it is a whole day appointment. I find that totally unacceptable. What we did find strange is that my phone would work for 10 minutes and then be out of order again. The call centre telling me it is my instrument. I then get a sms two weeks later today on the 2 January 2019 to say that my fault has been resolved. I find this service totally unacceptable. I understand now why so many people are cancelling their fixed lines. Secondly, when a technician is ill does the Dr they go to keep the appointment open the whole day.