Hellopeter
Share Your Experience
KC
Kim C

1 reviews | Active since Aug 2018

24 Aug 2018, 06:40

Telkom disgusting service

Telkom at it's best!!!!!! The telephone cable that runs over our property has SNAPPED and they tell me the fault is still being tested at the centre as they're hoping to repair it REMOTELY!!!!! What?!!!! 7 days without service!! I've been **** to every day since Monday, having been promised it'll be repaired within 24 hours. Then yesterday I was given an escalation reference number which is NON EXISTENT!!!!!!! Telkom - living up to their shocking reputation yet again!!!!! ??? Any suggestions of how to resolve this?

0
Replies (5)
Telkom
Telkom's reply27 Aug 2018, 09:35
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

KC
Kim C's update27 Aug 2018, 09:41
Reviewer Update
*** 67 balmoral drive, Durban north *** Kim Coleman ( Tel: ***) ***
Telkom
Telkom's reply30 Aug 2018, 13:21
Official

Thank you Kim,

The query has been sent to the relevant section to deal with the replacement of the cable. They will make contact and assist as soon as possible. I have escalated the query to the dispatchers as well, to assist.

Regards
Garreth
Telkom Social Media Team

KC
Kim C's update30 Aug 2018, 19:35
Reviewer Update
Hi Garreth Appreciated. We've been let down so many times. Been so disappointed with Telkom. They haven't corresponded with me at all about the progress with our fault. Its now 2 weeks without service. I appreciate any help from you. Regards Kim
KC
Kim C's update31 Aug 2018, 15:18
Reviewer Update
*UPDATE* 2 weeks and STILL NO SERVICE!!!! :( No updates or any sort of communication from Telkom!!!! So many supervisors have promised to keep me updated with progress but this has never materialised. Feel like a sitting duck - completely helpless!! And furthermore - I contacted the accounts department to let them know that I have had no service so shouldn't be billed and they tell me that I'm still liable to pay for rental!!! Rental for what service, I ask!? Well, needless to say, he couldn't answer my question. SO FRUSTRATED!!!!!