Telkom disgusting service!!

Highly disappointed in Telkom!!!! My mom has a contract with Telkom, she phoned a while ago to find out when her contract was ending as she wanted to cancel, they told her in August and she must cancel it in July for the 30 days notice. I then phoned today to find out how to cancel and I was told there is only an online function for cancelling where you need to attach a copy of ID. I explained that my mom does not have a scanner or computer, so how is she supposed to do this, I was simply told to make a plan!!!! Then I find out that her contract actually ended May already, this is ridiculous!! So the lady she spoke to **** on purpose to my mom to get a few more payments out of her!! I was then told that my mom must go to an internet café, however I explained earlier on the phone that my mom had an operation and cannot go anywhere for the next 6 weeks (this is why she phoned initially ahead of time to find out if she can cancel before her op)!!!! There is absolutely no service at Telkom, I even phoned the Vaal Mall branch for assistance and they refused to help, I asked if there was no way I could bring her ID and the form she filled in and if they could help me and they simply said no we can't do it this way. Nobody even tried to offer any sort of way to resolve this!! I finally managed to cancel it online and get the ID uploaded after trying to get help from Telkom for more than an hour and a half!!!!!!! I want this resolved ASAP!!!!!!