Telkom Disgusting Service

I recently requested that my ADSL line be downgraded nearly 2 weeks ago and nothing has been done. I contacted the call centre and spoke to both a consultant and team leader and they insisted that they couldn't help me as I can only email this request. What shocks me is that when I upgraded and they took my money it was easy to do the upgrade now that I want to downgrade I am getting the run around with no one to help me. Telkom only keeps sending me an automated response as below and not addressing my problem I am now paying for something I don't want nor need!!<br> From: Service Cancellation [Email Removed] <br> Sent: 17 February 2016 10:23 AM<br> Dear Customer<br> We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. A service consultant will contact you within 48 to 72 business hours to verify the information provided and/or confirm cancellation/retention options available.<br> Please be advised that:<br> o This mailbox handles consumer fixed line cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telk