telkom disgusting procedures and *********** service

I have been a telkom customer from 2018, I have 3 contracts with them. yesterday I went to telkom liberty mall to upgrade and the lady that assisted me was busisiwe zuma. I chose a mobile phone that i liked and the normal procedure is them unboxing the phone and explaining everything that is inside. The agent did not explain that the phone does not come with a charger and earphones. i noticed when i got home. i went back to telkom the same day and spoke to ms zuma again and she admitted to not explaining to me that theres no headphones and charger. the next day I went back to telkom because i was not happy with the phone coming without the necessary accessories and wanted to change for another phone but the story has changed, ms zuma then changed her mind to make me the **** and said she did tell me there's no headphones and charger which is a blatant lie in the company of her colleagues. She then informs me that I cannot change the phone because i already took it home and signed the contracts. bare in mind, when I signed the contracts at telkom, the lady did not explain the contract, she just told me to sign like 3 times and it was done not knowing what i was signing for and was not explained. i then told her i want to cancel the contract. she informs me that i can cancel but i will still have to pay for the phone which is ridiculous. i asked for the manager and she says the manager is only in on tuesday as he would be able to give permission to exchange the phone. i recommend everyone taking telkom contracts to check everything yourself as the staff is *********** and read your contracts before it is signed. this will be my last time dealing with telkom.