Telkom - Disgusting Customer Service

We placed an order with Telkom on 21 May 2018 for an upgrade on the ADSL, was told it takes 5 working days before we get the upgraded. After many calls (it takes approx. 20 plus minutes for your call just to be answered each time) and a month later was told that it will take another 5 working days. 7 weeks later we called again and cancelled the upgrade and decided to go with the Fibre as this will take 5 working days to install, but we'd have to call today to get the ball rolling. Called in and was told the service could not be cancelled otherwise our existing service will be cancelled too. The Telkom Representative kept speaking over me and I eventually had to tell her to keep quiet to allow me to speak. When I had finished speaking and waited for her response she kept quiet and when I said "hello hello" she said "you told me to keep quiet" is this how clients are treated that pay your salaries? I asked to speak to a manager only to be told they are all in meetings until 10h00 and that 1 would call me back. It is now 11h00 and surprise surprise no one has called.

Absolutely disgusted with the service and how customers are treated by Telkom Employees!!!!