Telkom - Disgusting Cleint Relations

<p>I have laid a complaint to Telkom regarding the call quality of my telephone line due to the Telkom telephone poles being removed infront of my house. There is construction that is taking place for low cost housing and these contractors have removed the poles. One of the poles are lying across my neighbours yard and the telephone lines are being hung across our front yard balcony. My mum advised that after i laid the complaint she received a call from a lady claiming to be from Telkom, She asked my mum if she had laid a complaint and my mum advised that we did lodge a complaint, the lady then preceeded to advise my mum that even though the lines and poles are down we are still able to make and receive calls. My mum then responded and said that we are able to make and receive calls however the call quality is very bad. The lady then ended the call without any further assistance. A Telkom technician did show up however he did not speak to any of the residents that are affected but instead had a conversation with the contractors that are doing construction.</p> <p>First point - this is ridiculous as we are a Telkom client for more than 25 years and to now experience ****py service and call quality because of someone tampering with Telkoms property.</p> <p>Second Point - we have kids at home and for these lines to be lying across our yard is ridiculous and dangerous. I am appauled by the response from Telkom reagrding this issue.</p> <p> </p> <p>Telkom seems to be aware of these contractors tampering with their property which affects their clients services and wellbeing and this is disgusting because nothing has been done after lodging a complaint and receiving a call from so called customer services !!!</p>