Telkom Disgusted Customer

Utterly disgusted. 5 months ago I went into the Telkom to change my account to uncapped the consultant let me know I was unable to and would need to pay R2000 if I wanted to continue. I then said that is to much of money can I rather cancel because I was not getting joy out of Telkom he then told me it would be R2000 to cancel. Till this date no info has been given when I call the number is always engaged. But somehow Telkom knows how to ****en debut my account every ****en month. This month it’s sitting on R700 I’m not ****en impressed. Can someone get back to me so that I can cancel this account and be done with Telkom forever with their bad service and *********** people for their own money