Telkom - Disgusted Client

I really don't know where to start with Telkom. As everyone know most people are working from home during the COVID 19 pandemic. I logged a call with Telkom last week as my landline is complete dead and i also have my DSL line through them. Every time i followup on the fault, i get told that they know about the issue and are working to resolve the issue, yet nothing is being done. I eventually had to buy data for myself to finish my work as my work had to be done. Telkom seems to think that they can take their time to resolve issues and adds additional cost to their customers. I need to know when my line will be fixed so that i can continue to earn a living. Ref. No. ***2