TELKOM DISGRACEFUL SERVICE

Telkom, I signed a 3 contracts in Dec 2021. These were due for upgrades . In November 2022, I called in for your special Samsung Double Deal for R389.00. I spent many minutes with the consultant confirming details and T and C's. Days, weeks and several calls later, Telkom cancelled my upgrades because you did not have stock of the Samsung A33. I was not impressed . Telkom was unable to honour the deal. But if the tables were reversed, I would be liable for penalties. I needed to upgrade. I tried millions of calls to the Call Center. WITH NO HELP. Apparently, Telkom system upgraded my contracts without my knowledge. I have communicated with consultants via Messenger wherein it is confirmed that I am due for upgrades. A Sales consultant called me and I upgraded at the new price of R499.00 because once again you did not have stock of the A53. I waited patiently for delivery of the phones. I called to follow up. Telkom had system problems while finalising the upgrades. But failed to tell me this. I am now trying to move my numbers onto Prepaid. But I cannot do this because my contracts are renewed without me. I cannot upgrade because there's a penalty involved.

I AM NOW TOTALLY FRUSTRATED. IF TELKOM CANNOT UPGRADE ME, THEN PLEASE UPLIFT THE HOLD ON MY CONTRACT THAT I MAY MOVE ONTO PREPAID AND EVENTUALLY PORT MY NUMBERS TO A BETTER SERVICE PROVIDER.

PLEASE NOTE THAT I HAVE COPIES OF MY SIGNED CONTRACTS FROM DECEMBER 2021. I EVEN HAVE EMAIL COMMUNICATION BETWEEN MYSELF AND A TELKOM CONSULTANT ARRANGING MY CURRENT PHONES AND CONTRACTS. I HAVE WRITTEN MESSAGES AS WELL AS VOICE RECORDINGS WHEREIN TELKOM AGREED THAT THE PROBLEM WAS ON THEIR SIDE.

Should I be unsuccessful in obtaining prompt results through this communication, i will not hesitate to get legal assistance.