Telkom disgraceful

I have had the worse experience with Telkom thus far. I was not informed that if their debits do not go off I will be charged R202. I have been making manual payments at Shop rite, woolworths etc. Apparently it doesn't matter if you pay your account...they still charge you for missed debits and so will your bank... I was not advised of this.I went into a Telkom store and the rep advised me that I can pay anywhere. Then 3 months later I get and small stating I'm in arrears? ?? Why wasn't this communicated in the first month? The call centre agents from a Tswane number were rude and unhelpful. I sincerely regret joining Telkom. They don't care that it's during a pandemic ...people have lost jobs but are still paying them...they are just nailing us for everything. ..pathetic