Telkom Disgrace

This problem with Telkom started on the 20th December 2023 until now the 15th March 2024. I signed up with Telkom on there offer for R199.00 plus a pocket router wi-fi I got delivery on the 23rd January 2024 and could not pick up the signal I went to the Telkom shop and they said they don't know why I'm not getting a signal and should take it up with the dealer I signed up with which I did on the 23rd January 2024. He made arrangements to have all goods collected which took a long time but was then collected on the 1st February 2024. I then had a debit on my banking account from Telkom for R338.00 which I reviversed and was told to phone the Telkom call centre which I did to stop the debits from going through again I did and the person that took my call was clueless as to what he had to do after me repeating myself 3 to 4 time and he said he would get someone to call me and then I got a SMS with a case number ***7 Not to Relpy and that someone would call me (listen to your recordings) On the 15th March 2024 another debit of R537.00 went though my account which I again reversed as I feel Telkom are making me pay for a service I don't use and the agent was notified within a day to have the goods picked up. I am now been told to let the debits go through and after 3 months Telkom will see that this account is closed and will refund my money and if i don't let the debits go through it will be at a cost to me for around R250.00 every time I reverse the debit orders. I am a government SASSA pensioner and CANNOT afford extra money been taken out of my account and I feel Telkom have not kept there policy word that I have 7 days to return the goods. It is not my fault the courier service took so long in picking up the parcel and secondly I don't have extra money to hand out for Telkom. This is a total disgrace the way this matter is been handled and I will not tolerate Telkom thinking they can do as the please with my banking details. shame on you Telkom is this how you make your money take food out of a pensioners mouth. Id like to hear from someone in a higher position and not a call centre person that cant understand what clients are telling them to call me to clear this matter up. Mrs A Buyskes cell ***