Telkom disgrace and worst service ever

In September I contacted the Telkom call centre and requested for my wifi and landline to be cancelled. The agent still enquired if everything should be cancelled and I clearly informed her that I do not want anything from Telkom as their service is pathethic. She explained that it will take a month for the cancellation to be processed, I accepted that. Last week I contacted the call centre again to confirm that November would be the last that I would be received a statement from Telkom and she confirmed that the service will be cancelled as of the 04th December and that the system showed that the account has been closed. The very next day I received an e-mail from Telkom with a December statement. Upon contacting them once more I was informed that only the landline and internet was cancelled. Telkom does not even deserve a rating of one, I have had endless problems with them since I took out the contract. I was also told that I should call the call centre and request a cancellation which again would take one month.