Telkom Discriminating against Customers who are in debt review.

Earlier today I went to a Telkom store to upgrade my Telkom contract which is not in areas and is up to date payment wise. I got the contract before I went into debt review and was transparent with the agent about my situation and informed them that the contract is within my budget and provided a letter from my debt counsellor stating what I can afford. I was not going for something I cannot afford as that would be counterproductive. I was denied this upgrade even though cellphone contracts are service level agreements and not credit agreements. I also was not trying to apply for a new contract. I was upgrading an existing contract which I have paid since April 2020. I’m severely disappointed as I’ve always received good service from Telkom but not today.