TELKOM discontinues home line without notification

I called Telkom last week because my home line was not working. I was sent from one department to the next then was finally told after waiting an hour on the phone, that my line was discontinued because Telkom is doing away with the prepaid lines. ***??? I asked them how they could do this without notification? My father uses this line for business as well? I then spoke to Jody Harrison (Manager) and he told me he would investigate and get back to me via email on Friday 1 April 2016 because they were not allowed to do this without notifying me. It is now the 4 April 2016 and guess what? NO EMAIL!!!! I called in again only to be sent once again from department to department and now no one knows Jody Harrison. WHAT A JOKE!!! Is this a professional company? I think NOT! I want my line up and running again TODAY! No one gave you permission to disconnect my line and you most certainly did NOT notify me.