yC
yacoob C
1 reviews | Active since Jul 2013
05 Apr 2016, 09:40
Telkom disconnects telephone line without reason
Good day<br> <br> My telkom line has been disconnected without reason!<br> <br> i had an issue with my ADSL speed a few weeks ago (93CRK040316). Telkom has since corrected the speed issue and i was happy with the ADSL speeds i was now getting.<br> <br> Now, for no reason my telephone line stops working yesterday.<br> I logged a call (109CRK040416). When i call the call centre they cannot tell me why my line has been disconnected. When i request to speak to a supervisor i get cut off by the agent. Agent name :Hlengiwe on 10210 <br> <br> Please assist<br>
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Telkom's replyOfficial
05 Apr 2016, 10:46Hello yacoobc,
Thank you for taking my call.
As discussed we have escalated the complaint and will be in contact with further feedback.
Regards
Noleen
Telkom Social Media Team.
Thank you for taking my call.
As discussed we have escalated the complaint and will be in contact with further feedback.
Regards
Noleen
Telkom Social Media Team.
Telkom's reply05 Apr 2016, 10:46
Official
Hello yacoobc,
Thank you for taking my call.
As discussed we have escalated the complaint and will be in contact with further feedback.
Regards
Noleen
Telkom Social Media Team.
Thank you for taking my call.
As discussed we have escalated the complaint and will be in contact with further feedback.
Regards
Noleen
Telkom Social Media Team.