Telkom disconnects 10 year old line by stupidity/ Error / Terrible customer service

Im writing on behalf of my company , Argento Trading 160cc, We recently asked for termination of a line, ********** 602, Telkom sent confirmation date of termination , line was terminated on the stipulated date.

Yesterday 26/10/2018 to our surprise our main line, ********** 625 DSL line was terminated in the morning by mistake , by *********** staff. Error by telkom We lost business for the day. Telkom has advised that the line will be reinstated within seven days I cannot wait for seven days . we need this line reinstated immediately .

Very disappointing , as this is the way the country going . *********** staff employed