Telkom disconnected our service in error and we have no easy of getting it reactivated

We requested our adsl line to be moved 3 weeks ago. They were very fast to move the line. It worked perfectly albeit 2megs slower than previous address, until last Thursday. 5chat sessions 3 teleohone calls that took 30mins to answer, we found out they deactivated our service in error. We are on a 24 month contract. We are now on day 5 of no service... We can't get anyone to help, they keep saying it's been escalated, but how much longer do we have have to wait to get reactivated. I'm about to lay charges of breach of contract, and that is going to cost me additional money. This after we tried in vain for 3 months to cancel our non contract line, we gave up and took a new contract or we would be one of the many customers, still being billed, or handed over for non payment of services no longer used. Their retail outlets refuse to assist with faults...