Telkom disconnected our business line saying we haven’t paid

Telkom has decided to cut our salon line saying we owe them money but even during lockdown and we weren’t working we paid. Our payments are not reflecting there side. We tried to call them they say they have people working from home due to Covid which is understandable but no one answers your call, I have emailed which I’ve had no response. We have been to Telkom at Mall of the South.. needless to say what a joke. First time we went they were “offline” second time they left my mom who had hip problems standing outside. She asked for a chair and they said she needs to stand in the line and they don’t care about her hip issue. Once my mom got inside they then tell her that the proof of payments slips mean nothing and they can’t help her she needs to email and they will assist her.

I have emailed numerous times and not once have i received any response.

So here we sit with no business line, which we desperately need with 3 months of not working due to Covid so we have more loss of business due to Telkom!