JL
Jacques L

1 reviews | Active since Oct 2015

16 Oct 2015, 16:08

Telkom disconnected my dsl line afte it was instal

My dsl line was activated on saturday the the 10 of october. It worked from 12 and 13 october. But wednesday the 14 October the dsl line was disconnected for no reason. I phone the call centre but no answers was given to me. I was by telkom today and also no reason was given to me on what's going on. I want to know what is going on and why I'm disconnected. I dont want to wait another day so that my line can be activated. I am waiting for this line for more than a month and half now and still there is nothing done about it. I singed up with an Isp on monday the 12 October 2015 and I want to know who is going to pay the account for my isp because telkom cant solve my problem. Telkom has a very useless customer service and nobody is doing anything about it. <br> <br> I WANT MY LINE FIXED BY TODAY.

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Replies (1)
Telkom
Telkom's reply16 Oct 2015, 17:21
Official
Hello lewis1000,


Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa
Telkom Social Media Team