Telkom disconnect: non-delivery of service but excellent call centre public interface

<p>Telkom is hiding its failure to render service behind its call centre operators. It is asking totally the wrong questions in its rating dialogue at the end of calls. I would give all operators at Telkom call centres 10/10. They are smart, courteous and thorough. But to ask the question "Based on this experience, how likely would you be to recommend Telkom?" is illogical, possibly also disingenuous. Telkom sucks, despite the brilliant service of their call centre operators. If the operators could fix the broken lines that rob us of phone andinternet for weeks on end, maybe we could recommend Telkom. Telkom cannot be recommended because the service they are supposed to render is not rendered.</p>