Telkom disaster. Do not take any contracts with them. Pathetic service

I'm writing about my frustration with Telekom service. Got a "deal" Christmas in July(do not wish enemies such Christmas). Lady who was helping me was nice and quick. 2 days later got a call that I was given wrong laptop and now my contract amount will change to another one, if not this consultant will have to pay difference. I went personally to the branch in order to solve issues to find out they give me correct computer but they link the wrong model to my contract. I was assured that day all will be resolved and my installment will not change. This all happened in the middle of July. End of July I'm about to fly overseas to my surprise I got a call from telkom consultant to confirm that I want to cancel my contract and why. I was shocked and advised accordingly that its is mistake and I do not to wish cancel anything with them. Again I was assured that all will be sorted nothing to worry about. Just returned from my trip overseas (roaming of Telkom sucks, but its separate story) got invoice for R10900 they are billing me for laptop, called customer service, after hanging on the line for 30 min call was attended to, consultant advised that I must open dispute of invoice and they will come back to me after 72h. Debit order is due on the 31st. I asked her to escalate this as this is quite urgent and I don't feel comfortable with them debiting my account and then I have to fight back to get my cash back. She just said that there is nothing she can do I must just wait. So dear Telkom you are in a bridge of our agreement/contract. Kindly note my legal team is on stand by. This is my reference from your system.......check there is no dead line When my query will be attended to.......I cannot wait indefinitely. I will not tolerate such attitude from your company.

Kind Regards

Irina

Your query will be attended to.Your case number is ********** 9.