Telkom disaster!!!!

Upgraded in August 2018 - being charged for the package even though the package has not been uploaded due a Telkom IT issue. Order # ********** 9A, other Ref #s ********** 39, ********** , ********** , ********** 98, ********** 25, ********** 7; Disputes ********** 9 and ********** 5, Cancellation ********** (call on 01 Feb 2019). Today I get a bill and I am overcharged by R234.54 - never mind that I am not getting the benefits of this so called upgraded package! I will NOT be paying a cent over the contract amount! Next port of call - Consumer commission! On 01 Feb2019, I called to cancel the upgrade to be told I will be charged penalties - for what? A service that Telkom is not providing? Sorry, Telkom is not providing the service per the contract! Cut long story short, agent realizes that the order placed in August 2018 has not gone through and changes her tune pronto. Gives me a cancellation # - says it will take 7 working days. Phone on 06 Feb 2019 to confirm the cancellation is being loaded, and the agent said it had not even been loaded as yet!!!!!!!! Promised that a manager would phone me - 24 hrs later - nothing!!!!