SB
Simone B

1 reviews | Active since Oct 2012

01 Dec 2016, 14:25

Telkom Disaster

<p>It seams that I cannot get a technician from Telkom to fix my poorly installed telephone line. Phone in on the 23-11-16 to report a disfunctional telephone line - ref no. given: 16-11-23 45026 - spoke to Sisa. 1 follow up call 25-11-16 spoke to Ntomebekaya (from Telkom) confirming the logged call. 2 follow up call 26-11-16 spoke to Sihle (from Telkom) confirmin logged call. 3 follow up call 28-11-16 spoke to Frieda - new ref no 119CTZ 26116 confirmed (god knows why only now!). 4 follow up call 30-11-16 spoke to Xolelwa - Technician closed the call because he says all was in order - it cannot be in order because he was not at our premesis! 5 follow up call 01-12-16 (10.00 am) appointment for 12.30 pm confirmed spoke to Sizwe. 6 follow up call 13.27spoke to Thozma - techinician unaware of the appointment. Now he is apparently phoning me tomorrow morning. What a disgrace of a service deliver. Can you please try to help and cross the lines with Telkom so I can have my service fixed? Thank you ********** or ********** </p>

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Replies (1)
Telkom
Telkom's reply02 Dec 2016, 07:48
Official

Hello sbraun-60

As per our email correspondence, we currently attending to the query and will be in contact with further progress.

Regards
Noleen
Telkom Social Media Team

Best regards,