Telkom disaster

My account suddenly increased in January when they said that I was now on fibre which was completely incorrect. It has always been R 650 per month and suddenly jumped to almost R 900. I phoned the call centre and was told that this would be sorted within 3 days. No surprises but nothing has happened. I have been into the Blue Route office and saw Isaac. Again more promises. My last two visits were with the Manager Mr Saban. Some two weeks later, still no joy. This has been ongoing for almost two months now. I have since cancelled my Telkom account but I am sure that I will continue to be billed. I have attached my email to the Manager below. Thank you for endeavoring to sort out this problem. I think that your actions are a powerful indication of the problems within Telkom. If you, as a Manager are struggling to resolve my problem which dates back to the first week of January, what hope does any member of the public have. I have terminated my contract with Telkom and again was advised that I would be contacted within three working days by a representative. No surprises but I have not heard a single word. I feel for people like yourself whom have to be the front line when the back office is so poor.

I will be posting my frustrations on social media. Please let me know if by some miracle, the above is resolved.