Telkom disappoints yet again...

I am disappointed by Telkom yet again as a returning customer.

I paid a visit to the Telkom store in Adderley street known as Telekom Adderley Street Express earlier this month on 15 June 2019 to top up on my prepaid data for my personal mifi router.

I purchased the 20gb day and 20gb night bundle option for R355 and was served by a trainee who needed supervision during the process from his manager. Upon leaving, I confirmed with the agent that he had sorted the reload and he said he had.

Yesterday evening I received a notification on my phone that I had run out of data, which previously lasted me 2 months yet it had only been 10 days since my top up. Additionally, monitoring my data usage and pattern reflects that I was nowhere near the 20gb usage to date.

I now have to post using the remaining midnight data to get the matter resolved as it turns out that the trainee agent who assisted me did not load the 20gb + 20gb data bundle but simply loaded airtime and his supervisor did not make sure that he was doing the right thing.

I need to have my funds reimbursed or get my correct data bundle reinstated.