Telkom disappoints yet again!

Again, I have to deal with the appalling service from TELKOM. After requesting my ISP to migrate a new line and convert to ADSL, Telkom took 2 weeks to do so effectively which meant no work could be done which is detrimental when you work for yourself and rely on the Internet to work. Then when I was advised from my ISP that I am 'connected' I find out that the reason why the line is not syncing even though the ISP says package is activated is because there is a fault on the line. All processes of elimination have been done to check no other factor is responsible. As always, Telkom is. There is a fault on the NEWLY installed and converted line. After an arrogant Telkom representative by the name of Nicholas calls to ask \ What the problem is?\" telling me a technician will call and visit the SAME day (of his call), I am still waiting for a call and a visit from a Telkom technician. This is the absolute worst lack of service, because you cannot call it service, I have ever experienced! And it is always from Telkom. Thank you Telkom for jeopardizing customers' businesses because of your monopoly run company that does nothing effective for the clients who actually pay your salaries."