Telkom disappoints once again

We report nil tel connection almost 3 weeks ago, then last week a technician showed up, did some investigation and report a disconnected cable in the neighbours yard. No one was available, but he promised, he will come back the very next day, 4 days past - nil technician. We've made a few calls today to Telkom, holding up to 12 minutes for a consultant to answer the phone, due to busy lines. I am working from home, it is my bread and butter. This type of service just make it so much easier, to disconnect the adsl and landline and go the fibre and cell way. And def not via Telkom, even though they try to sell fibre to us.