1 reviews | Active since Sept 2016
Telkom Disappoints once again
<p>22 days ago both my adsl and land line stopped working numerous cell calls to the hopeless call centre yielded no results i was then advised to get an integrated sim card so purchased that and R700.00 later that also doesnt work ,numerous engagements on social media (twitter Facebook) i was advised it was cable theft i advised them that if that was the case why does my house among 15 houses in the same street be the only one without a line , i have been advised numerous time feedback will be provided still nothing a technician will come out still nothing now today on the 07/09/2016 i called the call centre and was advised my ref 214ARK180816 has been resolved (the line is not working i call nothing ) apparently the call gaent says she is escalating it "again" .Please if any of the so called we here to help staff @ Telkom reading this please assist or would you prefer / like us your clients to grovel or beg you</p>
So here we go again now an agent calls me to tell me the case is not resolved he is escalating i have advised him that i have heard this story for the past 22 days and he advised me that issue should have been resolved on 27/08/2016 due to it been cable theft the case has now been escalated to to the technical // dispatch division who has till 3 pm on the 07/09/2016 to caontact me so lets hold our breaths
So here we go again now an agent calls me to tell me the case is not resolved he is escalating i have advised him that i have heard this story for the past 22 days and he advised me that issue should have been resolved on 27/08/2016 due to it been cable theft the case has now been escalated to to the technical // dispatch division who has till 3 pm on the 07/09/2016 to caontact me so lets hold our breaths