Telkom disappoints.

My mother is 90 years old and have been a client of Telkom all her life. Three months back her Telkom phone stopped working. I reported the failure to Telkom and obtained a reference number. When reporting the defect I informed the operator that my mother cannot communicate with ease because of her bad hearing and I requested that they send a technition to the house as I feared that it was the instrument which was giving problems. Instead they called her many days later and closed off the jobcard without any improvement. When I found out a month later that her phone had not been repaired I called and followed up and had a second fault report registered again with the request that a technician attend to the problem at her house as it is the instrument which is giving problems. I was very disappointed to find out yesterday that her line is still dead. I cannot, with a clean consience, recommend this service provider to older people. Telkom's corporate style is ruining customer relations. It appears as if this company have not addapted to the changing environment intelligently and I fear that we will see a further colapse of this businness in future.