TELKOM DISAPPOINTS BY MISLEADING CUSTOMERS TO BELIEVE THAT THEIR MIDNIGHT DATA BUNDLE WILL BE USED WHEN CLIENTS SIT UP ALL NIGHT TO WAIT FOR MIDNIGHT TO REACH TO START DOWNLOADS

After sitting up all night and waiting for 1/4 past 12 to reach so I can start with downloads, with the assumption that the 9.2 gb of midnight data that was accumulating on my account was going to be used for that exact purpose. Imagine my surprise when I woke up this morning, with ALL of the midnight data still on my account and 0 mb of data on my inclusive all network data. That after I checked the previous night and my balances was sent through to me stating that I still had 3.8 gb of all inclusive network data remaining.

During a chat a had with a agent, I asked him the following "so what you actually want to say is that you can do absolutely nothing for me regarding my situation" to which he rep**** to me "yes" and told me in a arugant manner that in order for midnight data to be used you need to switch off your router and then back on again. Now firstly what load of bull is that? For a well know company like telkom and the era in which we live today, surely when the clock strikes 12 it should automatically start using the midnight data which you paid for as well? If I pay R 2 200 rand a month towards telkom you expect that type of tenchincal issues to NOT be the customers problem?

Secondly, it is a cellphone and not a router, and nowhere in any fine print is it stated that you need to reset everything in order to use something you pay for. You expect it to be right.

Call me **********