RGSJ
Ross Gold Standard Jordaan

1 reviews | Active since Aug 2018

25 Aug 2018, 08:57

Telkom disappoints again

Took up the 60g + 60g night from Telkom and to date I am only able to get 30g. It's been 2 months and the phone calls and social media agents have not helped in the slightest. I feel it's been a ******* and I feel de*****ed throughout. The service and integrity standards are appalling.

0
Replies (3)
Telkom
Telkom's reply27 Aug 2018, 10:57
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

RGSJ
Ross Gold Standard Jordaan's update27 Aug 2018, 20:25
Reviewer Update
*** is the SIM card on question. It was supposed to be upgraded to 60gb +60gb deal but it hasn't been that's the simple story. It hasn't been done and it's been atleast a mission now trying to find out what's happened. The Telkom Twitter guys don't help, when we go in store they can't help, the callback feature at the store doesn't call back... It's come to a point where we looking to cancel this and just part ways
RGSJ
Ross Gold Standard Jordaan's update30 Aug 2018, 23:27
Reviewer Update
Just as I thought no response and no assistance. It's pathetic