Telkom Disappoints AGAIN!!!

Hello Telkom, we have been having an issue with the modem the lights on it are not coming on . We do believe that the power supply black adapter is no longer working, and we have tested various power outlets and it still not coming on. We did contact you contact centre agent a week ago and they advised that they would send a technician and no one has come through ever since . We have tried calling again and they don't seem to understand what the issue is and no troubleshooting was done on the call...

When power is concerned there is only two troubleshooting steps required (1) test different wall sockets and (2)test it elsewhere which we did.. We did send the modem to the shops but they were unable and unwilling to help as they do not have knowledge when it comes to the products they sell.

The internet might not even be an issue here seeing that the modem has no power due to power supply. The employees mostly technical support have failed to do their job by sending us back and fourth. We do believe that the issue here is the employees and not perticullarly Telkom as the internet service has been good so far.

But again what we have to understand is that the Employees are TELKOM...

Please Telkom get someone serious to look at this ,as we don't really want to look for a different ISP .

Ref number: 216CRK230917