Telkom disappoints AGAIN!!!

On the 16 November 2015 I lodged a complaint against Telkom on Hello Peter. We cancelled our service in October but was yet still billed for November. I received the following email on 20 November 2015: Good day<br> <br> Thank you for making contact with us via the Hello Peter platform,<br> We tried contacting you with regards to your Hello Peter post, I see that your have been cancelled for order action ***A<br> Please advise if further assistance is still required for the order query, please respond to this email with your feedback.<br> <br> I rep**** with the following email on 2 December to the same email address: Good day<br> <br> First of all no one tried making contact because the phone didn't ring. Secondly if you saw there was a cancellation then why was yet another debit of R200 taken???? This is unacceptable!!! We cancelled in October and you are still deducting in November? I want a refund ASAP AND A EXPLANATION AS TO WHY?<br> <br> Up until now no one had even bothered getting back to me. It's always an issue with Telkom. You cant get hold of them via email nor phone. I want a refund for November. You shouldn't have taken that money in the first place. You quick to take but useless at giving back