Telkom DISAPPOINTS

Telkom disappoints! At the end of January 2021 I ordered a contract. After a credit rating was checked and approved an amount of R1299 was debited from my account.

I waited for a few days and called to get an update on the order. I was told to wait. Upon going in to the store to check In person, it was discovered that my order had been cancelled. Nobody had notified me about this. It turns out after making at least another 5 calls that there was no stock and therefore it was cancelled. I would think that a refund would be instant since they could not provide a service. On the 4th February a refund request was submitted. It is now 27th February and I am yet to receive a refund. I have called over and over and I get the classic line each time, ‘this has been escalated’. I have had people claim to talk to managers. I have sent proof of payment. I have spent countless minutes trying to get my money back. Telkom was quick to take money but is not doing much to return money that does not belong to them. They are not ethical nor professional! It’s disappointing to say the least!